How can I provide effective feedback to my NDIS provider?

To give effective feedback, be specific about the issue or positive experience, focus on behaviours and outcomes (not personalities), offer suggestions for improvement or praise, and schedule regular check-ins to discuss progress. Using tools like communication logs and email records can help document feedback and track resolution.

What should I do if my negative feedback to an NDIS provider is not addressed?

If your feedback is not resolved, remain calm, suggest specific solutions, and escalate concerns through official feedback channels. You can contact the NDIA National Contact Centre, seek support from advocacy or coordination services, or, for serious issues, approach the NDIS Quality and Safeguards Commission or the Commonwealth Ombudsman.

What are NDIS providers' obligations regarding feedback and complaints?

NDIS providers must maintain accessible feedback and complaints systems that ensure procedural fairness, treat participants equitably, and provide clear explanations. They are required by the NDIS Practice Standards to inform participants about feedback avenues and regularly review policies to incorporate participant input and drive continuous improvement.

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How to Give Effective Feedback (Positive or — Plain‑English Guide (2025) | Sandi

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How to Give Effective Feedback (Positive or Negative) to Your NDIS Provider

Updated 11/13/2025

Learn how to provide effective feedback to your NDIS provider with guidance on channels, best practices, and resolution processes.

10 November 20255 min read

ndis

disability-support

NDIS feedback

giving feedback to providers

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How to Give Effective Feedback (Positive or Negative) to Your NDIS Provider

Updated 11/13/2025

Learn how to provide effective feedback to your NDIS provider with guidance on channels, best practices, and resolution processes.

10 November 20255 min read

ndis

disability-support

NDIS feedback

giving feedback to providers

Related guides

/posts
/chat
/about

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